The Agents form contains two fields which hold queue information for each agent: Unless other time settings are configured, the entries are processed in the order in which they were created in the agent queue. These tasks are automatically entered into the agent queue as they occur (see How to enter items into the Agent Queue for details) the appropriate agents then process them at intervals. These scheduled tasks do not require entries into an agent queue, as they are not linked to specific user work objects, but are part of overall processing.Īs users do work, their work objects may generate the “task-driven” entries such as correspondence or assignments.
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